天美传媒

Biography

Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance. Her more recent work investigates the interactions between behavioral incentives and operational efficiency in service systems. Please view her personal web site for a list of her published papers. Please view for a Chicago Booth Review Q&A.

Ward is a fellow of the INFORMS (MSOM) Society (elected 6/2023), and is the Editor-in-Chief聽for the journal 聽(term began 1/1/2024).聽 In the past, she was Editor-in-Chief fot the journal聽聽(term 4/1/2021-12/31/2023), and earlier held the position of Chair聽of the (term 11/2016-11/2018).

Prior to joining Booth, Ward was Professor of Data Sciences and Operations at the University of Southern California Marshall School of Business. She has also been a Visiting Associate Professor in the Computing and Mathematical Sciences Department at Cal Tech, and an Assistant Professor in Industrial and Systems Engineering at the Georgia Institute of Technology. Outside of academia, during her doctoral studies, she spent several summers at AT&T Laboratories.

Ward earned both a PhD and MA from Stanford University, and she holds a BA from Claremont McKenna College.

Academic Areas

• Operations Management